Facebook Live Sales/Wall drops/App Purchases: Shipping is $6.95 flat rate.
If you make any other purchases within 24 hours, you will not pay shipping on those orders!
** Please note, during sales we may change the free shipping time to 12 hours to accommodate our shipping costs.
Free shipping on orders over $100
Orders will be processed and shipped within 1-2 business days.
During a sale, please allow an extra 3 business days for orders to ship.
Local Pick Ups can pick up their orders in the bin at our warehouse on the next business day after your order is place. Pick ups are available Monday - Friday from 8:30AM-4PM. If you place an order on a Friday, you order will be ready for pick up on Monday as we do not process orders on the weekends. Please email firstname.lastname@example.org for our address.
** We kindly ask that you pick up your orders within 5 business days
If you email us to cancel and order, please understand that we do not offer refunds. You will receive store credit which you can use at any time to place a new order.
We can not make any changes to your order after 7:30AM when we print shipping labels.
We now offer Sezzle! SHOP NOW + PAY LATER! No interest and No fees!
Sezzle splits up the payments for you into payments taken out every 2 weeks.
If you are checking out from a Wall Drop or Live Sale:
Check out like you always do at account.macomaboutique.com and select the “Sezzle” payment option
If you use our Macoma Boutique Mobile App:
First thing you will want to do is log out of the mobile app, and log back into the mobile app using “Facebook”
Then, add your items to your cart on the app like you always do
Finally, in order to use Sezzle, you will need to checkout at account.macomaboutique.com
Click the “Sezzle” payment option, create an account with Sezzle, enter your phone number so Sezzle can send you your order confirmation and that is it!
- We want you to be 100% happy with your purchase. If for some reason you are not completely satisfied with your purchase, please check our return policy below! Your return must be requested within 14 days of receiving your order by emailing us at email@example.com. ***Please include your Name, Order Number, and the items you would like to return in your email*** Items are only eligible for credit if they are post marked within 7 days of receiving approval to return.
-Your return must include your packing slip inside the package; If you do not have a packing slip, you must include a note with your name, order number and the items you are returning
*** Macoma Boutique does not offer exchanges or refunds. ***
Items purchased on a Live Sale, Wall Drop or on the App are eligible for a store credit only.
All merchandise must be returned unworn, unwashed, and with the original tags attached. Items returned to us with makeup, deodorant, pet hair, perfume, smoke, or any other similar stains will be refused and returned to you. You will be responsible for return shipping costs.
ALL SALE ITEMS ARE FINAL SALE (examples: Black Friday sale, April fools sale, Father's Day, Last Chance Sale, “.99” Sale, Labor Day Sale, ect.)
All BOGO items are final sale.
All 'Secondary Offers' are FINAL SALE
All leggings, undergarments, including Bralettes, body suits, and Earrings are final sale.
All mystery and discounted items are final sale.
All mystery boxes are final sale.
All items ending in ".99" are final sale.
All items purchased using a coupon code are final sale (i.e. Dress40, HoneyMe50 ect.)
All door busters and deals of the day are final sale.
Once your item is received, please allow 5-7 days for us to credit the order amount back to your Macoma account. You will receive an email once your credit has been processed.
Orders that are under 15 oz are shipped First Class mail and do not come with insurance. Anything over 15 oz is shipped Priority Mail and comes with $100 worth of insurance automatically. We are not responsible for lost or stolen packages. Please email us immediately after placing an order if you would like to pay an additional fee to add on insurance or add on additional insurance.
If your package is lost or stolen please contact us so we can assist you with filing claim.
If you receive damaged or defective merchandise, please email us with you name, order number, and item so we can correct the issue for you. **We must be made aware of damaged or defective items within 30 days of receiving your order.
GIVEAWAYS: Giveaways are sent out once a month!
If your package says ‘Pre-Shipment’ please allow USPS some time to scan in your package before contacting us. USPS is experiencing very heavy delays right now; so we kindly ask that you allow USPS 60 days to scan in our package. If your package has not been scanned at all after 60 days, please contact us by email and we will take care of you!
We reserve the right to change these policies at any time.
GET IN TOUCH
Any questions? Email us at firstname.lastname@example.org